FAQs

Have questions? Check out our FAQs! If you don’t see the answer to your question here, feel free to give us a call at 800-284-8770 or contact us online! We’re here to help!

Q: What Do I Need To Know About Chimney Swifts?

A: Chimney swifts are birds that commonly nest inside of chimneys, causing a racket and leaving behind flammable nesting materials and feathers. These birds are federally protected, so if they choose to nest in your chimney because of a missing cap, there’s nothing you can do except wait for them to fly south for the winter. The best way to prevent these birds from returning year after year is to have your chimney inspected, cleaned, and properly fitted with a chimney cap or chase cover.

Q: What Type Of Firewood Should I Use In My Fireplace Or Stove?

A: To get the most out of your firewood and prevent excessive creosote production, it’s imperative that you use seasoned firewood. Seasoned firewood has been properly dried, reducing water content from around 45% to around 20%. If the firewood you use is not properly seasoned, you can expect everything from odors and smoke problems to creosote buildup, fireplace inefficiency, and chimney fires. To ensure that your firewood is well-seasoned, purchase it or cut it 6-12 months before you plan to burn it, keep it off of the ground and out of the rain, and make sure it gets plenty of sunlight. If purchasing your wood, check for dark-colored ends, cracks and splits, and a clunking sound when two pieces are struck together. Well-seasoned should have all of these qualities and should be much lighter than green wood.

Q: How often should my chimney be inspected and cleaned?

A: The National Fire Protection Association (NFPA) and the Chimney Safety Institute of America (CSIA) state that chimney inspection should be scheduled each and every year, regardless of use. During an inspection, we’ll check the inside of your chimney system and let you know if it’s time for a cleaning or not.

For scheduling or questions, call us at 800-284-8770 or click here.

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